Product & Diamond FAQ
Are lab grown diamonds real diamonds?
Lab-grown diamonds are real diamonds with same carbon structure and chemical composition. A 'Lab Diamond' is exactly like a Natural Diamond, except instead of mining it from the Earth, they are grown in a lab. They sparkle the same, have the same types of colour and clarity, and can come in the same sizes and shapes. In fact, they offer excellent value and are more affordable than natural ones of comparable quality and size.
Why choose lab grown diamonds?
Two important reasons to choose a lab diamond are origin & value. Rest assured that your diamond did not result in the funding of conflict in a war-torn country, nor did it require leaving a mile-wide hole in the ground. Also objectively, diamonds grown above the Earth are more pure than "dirt diamonds", blasted out of the Earth with dynamite and diesel. Compared to diamonds grown in the chaos under the Earth, diamonds grown by mankind have fewer defects and less strain in the crystal structure.
What are the 4Cs of lab grown diamonds?
Lab diamonds receive grading reports from independent gemological organisations on the 4Cs: Cut, Color, Clarity, and Carat Weight. Just like in mined diamonds, lab diamonds will exhibit variations across the 4Cs and range from poor to superlative quality.
Why are lab grown diamonds less expensive than natural diamonds?
Lab grown diamonds are created using an advanced technology whereas natural diamonds are mined from under the surface of the earth. Lab diamonds do not incur the expense of mining, transportation and artificial created scarcity and hence are free from the high mark-ups.
Is your jewelry certified?
Yes, all our products/diamonds are IGI/SGL certified. The gold is 18Karat and BIS Hallmarked. You always know you’re getting the best.
Orders & Payments
How do I place an order ?
Once you select a product, click on the ‘Buy Now’ and follow further directions. Your order will not be placed until the very end of the checkout process when you will be asked for your payment method. You may also order over the phone by calling or WhatsApp us on +919030646222.
What payment methods are accepted?
We accept all major credit cards, debit cards & net banking. For any further queries please contact Customer Care at +919030646222.
How long it takes for an order to get delivered?
Each item is customized and made to order. It takes about 15 days for your product to get manufactured and further 2-3 days for PAN India free shipping.
How safe is the shipping?
Shipping is secured and insured till you receive the item. We use only reputed precious good shipment partners such as Sequel Logistics and Ship rocket.
Care & Repair
How do I care for my jewelry?
To maintain the shine of your jewels, scrub it lightly with a soft-bristled brush using warm water and detergent-free soap. Then, buff gently with a clean cloth. Store your pieces in a safe, dry place when not worn to protect them from the elements of daily exposure.
What if I want to repair my jewel?
We can change the ring size +/- by one. Other repairs are case to case and we need to inspect the piece before we can undertake the same. The cost of such repairs will be informed to you prior to its completion.
Returns & Exchange
What is your return policy?
We offer a fully refundable 15 day return policy. You also have the option to upgrade your purchase where we buyback your original piece and you can instead choose something that really fits your bill.
Do you offer exchange & buyback of the product?
Yes, we offer a lifetime exchange/buyback on our diamonds at 90% of existing market rates and the gold value at prevailing market rates.